Extraordinary DVD Player Support

The app says it can't find a server.

Work down this list — it's almost always one of the first three:

• Is the server actually running? Check the Mac's menu bar for Server running.
• Is the Mac awake? A sleeping Mac stops serving. Set System Settings ▸ Displays ▸ Advanced to prevent sleep when plugged in, or just wiggle the mouse and try again.
• Did you allow Local Network access? The app needs it to find the server. On Apple TV or iPad: Settings ▸ Extraordinary DVD Player ▸ Local Network → on. If you tapped "Don't Allow" at first launch, this is the fix.
• Same network? Guest networks, and some mesh routers with client isolation turned on, block devices from seeing each other. Put both on the same Wi‑Fi network.
• Mac firewall? If macOS asked whether to allow incoming connections and you said no, re-allow it in System Settings ▸ Network ▸ Firewall ▸ Options.

It says another screen is using this disc.

By design: one screen drives a disc at a time, so two remotes can't fight over the same menu. Just start playing on the screen you're actually using — the newest device takes over and the other one steps aside.

A disc doesn't show up in the list.

Check that it's inside your chosen library folder and that it's a complete rip — a VIDEO_TS folder (with its .IFO and .VOB files intact) or a single .iso. Partial rips and loose .VOB files won't appear. Then choose Reload Web UI from the server menu, or restart the server.

Playback stutters or the menu is sluggish.

DVD video is streamed at original quality, which asks more of your network than a compressed stream would. Wired Ethernet to the Apple TV is the single biggest improvement; failing that, move closer to the router or use the 5 GHz band. A Mac busy with other heavy work can also cause it.

The menu plays but I can't navigate it.

Some discs put up a "first play" sequence that ignores input until it finishes — wait a few seconds. Otherwise, use the Menu/Back button to return to the top menu, and check the app's transport setting in Settings if you've changed it from the default.

Do I need to keep the Mac on?

Yes — it's the thing serving the video. It can sleep its display, but not the machine.

Can it rip my discs for me?

No. Extraordinary DVD Player plays decrypted rips you supply and contains no copy-protection circumvention. Bring your library with the tools you already use.

Is anything sent to you, or to the internet?

No. The apps talk only to your Mac, on your own network. See the privacy policy for the specifics, including exactly why iPad may show a microphone prompt.